Privacy Policy

1. Introduction

Vanguard Global ("Company", "we", "our", or "us") is a technology solutions provider based in Sharjah IT Zone, offering IT development, back-office processing, and custom technology services. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit or use our website or services.

By accessing our website, you agree to the practices described in this Policy.

2. Information We Collect

We may collect the following types of information:

A. Personal Information

• Name
• Email address
• Phone number
• Company name
• Business details
• Any information submitted through our contact forms

B. Technical Information

• IP address
• Browser type
• Device information
• Location data (approximate)
• Cookies and tracking technologies

C. Service-Related Information

When using our IT services, BPO services, or back-office outsourcing, we may collect:

• Project details
• Files shared with us
• Login or access credentials (only if required & authorized)
• Usage logs for quality assurance

3. How We Use Your Information

Your information is used to:

• Provide and improve our IT, development, and back-office services
• Respond to inquiries and support requests
• Customize user experience
• Manage contracts and client relationships
• Maintain website security
• Process payments (if applicable)
• Send updates, promotional messages, or service notices

We strictly follow data-minimization principles.

4. Sharing of Information

We may share your information with:

A. Trusted Partners

Including Biz Pages Inc, My Address LLC, and Vistasoft ITES for integrated service delivery.

B. Third-Party Service Providers

Such as:

• Hosting services
• Payment gateways
• Cloud storage
• Analytics tools (Google Analytics, etc.)

C. Legal Requirements

We may disclose information to comply with:

• Government regulations
• Law enforcement requests
• Court orders

We do not sell your information to third parties.

5. Data Storage & Security

We use strict technical and organizational measures to secure your data, including:

• Encrypted servers
• Secure data transfer protocols
• Access control and authentication
• Regular vulnerability checks

However, no system is 100% secure; you acknowledge that you use our website at your own risk.

6. Cookies Policy

We use cookies to:

• Improve site performance
• Analyze traffic
• Personalize content

You may disable cookies in your browser settings.

7. International Data Transfer

As a global service provider, your data may be processed in different jurisdictions. We ensure compliance with GDPR-equivalent safeguards for transfers outside the UAE.

8. Your Rights

Depending on your region, you may have the right to:

• Access your data
• Request corrections
• Request deletion
• Restrict processing
• Opt-out of marketing
• Request portability

To submit a request, email: info@vanguardglobal.biz

9. Retention Period

We retain data only as long as necessary for business, legal, and operational purposes.

10. Links to Third-Party Websites

We are not responsible for external websites linked from our site.

11. Updates to This Policy

We may update this Privacy Policy at any time. Changes will be posted on this page with an updated "Effective Date."

12. Contact Us

For any privacy concerns:

Email: info@vanguardglobal.biz
Location: Block B- B37-149 SRTIP Office, Sharjah IT Zone, UAE